No refund on consumed items.

Returns will be considered as individual cases, depending on circumstances and is the decision of On Board Charcuterie

No chargebacks. If you encounter a problem, notify us within 24 hours, and we will correct the issue

On Board Charcuterie is not responsible for the handling and freshness of our product once it leaves our store.

**See our “Food Handling” Safety information.

**We include a Food Handling Safety card with each delivery and take-out item to insure safe serving rules, the need for refrigeration, avoiding exposure to heat, etc.   .

On Board Charcuterie is “safe serve” trained and we make food safety our #1 priority.

We are an LLC, registered with the State of Florida

We are On Board Charcuterie Services, LLC., doing business as On Board Charcuterie.

at 501 south Palafox Street, #7, Pensacola, FL

Cut-Off time for delivery orders is 3:00 pm. Please allow 24 hours for delivery of most Boards/Boxes.

Large Boards require 48-72 hours notice for delivery and set-up.

Customer Service at 850.861.9044 or OnBoard850@gmail.com

REFUND/RETURN POLICY-

Refunds will be considered on a case-by-case basis, with receipt presented and documented complaint of product quality to OnBoard850@gmail.com and contact information.

NO RETURNS ON CONSUMED ITEMS

NO SHIPPING. DRIVER DELIVERY OPTION IN LIMITED AREAS FOR AN ADDITIONAL FEE.

We also offer curbside pick-up.